Nortel VPN Client Overview

Technology

Nortel VPN Client creates the secure connection for VPN users on a private network.

Once you log in via iPass and receive the iPass screen, you are now authenticating via Nortel VPN and not iPass.

If this is your first time connecting, or your PIN has been reset, you will only enter your username and token ID.

The PIN field must be blank. If you’ve logged in before, you’ll enter your username, PIN, and token ID.

Once you are ready to connect, click the Connect button. You may be asked if you want to save the connection if this is your first time connecting. (Note that you must choose YES)

If this is not the first time, or the PIN has not been reset, you are simply logged in at this point.

Enter a 4-8 digit PIN in the response field. Once the pin is accepted, it will enter the PIN + Token ID on subsequent connections.

Are you at home or at the hotel? Click Start Run Type CMD in the field and press enter (or ok) At the DOS prompt type: ipconfig /release and press enter Now type: ipconfig /renew and press enter – confirm if the IP address has changed

Yeah

But

if you are at home

Is there another computer at home (personal PC) that is connected to the router? Turn off the router/modem and turn off the laptop (in an effort to free up the IP address) and turn the router/modem back on. Turn the laptop back on and log into iPASS once more. Does this solve the problem?
No.

A. Unplug the router and plug it into a separate outlet. b. Try to sign in to iPASS again.

if you are in a hotel

Does a consent form need to be completed for access?
Yeah

Double click on Internet Explorer This will open the hotel web page (home page) Complete/submit the consent page

Launch iPASS.

If you still can’t access iPASS, open a web browser page (click the blue E Internet browser icon), click Tools, Internet Options, Connection tab, Settings button, and uncheck the box on the proxy server to use a proxy server. This will disable the proxy settings. Click OK until you exit the Internet Options dialog. Try to sign in to iPASS one more time.

Contivity VPN client: Your token code is no longer valid. Enter the information for the new token code. You’ll get this message if the token code changed just before you hit Enter or Connect. On the far left of your token display window, you will see a column of several small horizontal bars. The longer the token code is displayed, the fewer bars you will see. Immediately after the code changes, you will see six bars. When you see only one bar, wait a few seconds for the code to change before entering it at the prompt on your screen.

Mouprise.com