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Messaging Service Application Development – Everything Explained for You

There are many reasons for the growing popularity of mobile apps in messaging and shipping services. An application can provide total convenience in delivering a package for both the service provider and the customers. The service provider can track its customers as well as delivery agents to ensure faster delivery of services. Comfort is the key to winning in today’s market. And an on-demand delivery app can take your courier business to new heights of success by making your services available at people’s fingertips.

Apps play a vital role in the messaging industry and the faster you realize it, the better.

So here’s how you can build an app for your courier and shipping business and get more customers.

Factors to consider when making a messaging application

Flexible and cost-effective services – The key idea of ​​developing an on-demand messaging app is to bring convenience to customers on the go. So make sure you offer the flexible services they need, such as same-day delivery, last-minute courier, and delivery of anything regardless of size, type, delivery location, and time.

Driver and Package Verification: As you will be handling valuable packages or people’s belongings, you need to verify your drivers. They must pass the third party background check and must also be rated good by the Authorized Department of Motor Vehicles. The assurance of the authenticity of the drivers ensures the trust of customers.

Cross-platform support – This is perhaps a mandatory factor to consider if you want to target maximum customers for your delivery application. Developing it for iOS or Android will cause you to lose a particular group of mobile users. So, make no mistake, choose a cross-platform app for your messaging business.

It’s time to find out what features your customers need in the delivery app.

Required functions in a messaging service application

Account settings

As a first step, customers can create their own account with name, area zip code, contact number and other personal information. This is necessary to allow delivery agents to find your place easily. You can also allow account login to customers with their social media accounts.

Picking-delivery scheduling

Let customers schedule package pickup and delivery based on their needs with their app, as well as simply hiring delivery agents. On top of that, make sure they can change delivery times according to the recipient’s availability.

Cost calculator

How will customers know the charges for delivering a package? Therefore, there is a need for a cost calculator function with which they can find out the delivery charges of the package as they enter the delivery address, the weight of the package, the time within which it must be delivered, etc.

Real-time order tracking

Well, it is a must-have feature for your app to help customers to know the status of their package after it is shipped. It is important to allow them to track the real-time location of the package, the name of the delivery executive, and other details so that they can feel completely confident about their valuable products.

In-app customer service

Customers should have a hotline or chatbot where they can communicate directly with the delivery agency’s support team. This is a must to allow customers to instantly talk to someone when they face any problem delivering their packages.

In addition to all these basic features, what you need to make your app more beneficial for on-demand delivery services are multiple payment systems, real-time order notifications, deals / discounts, order history, ratings, and reviews. Now that you know the key things to consider when developing a messaging application, you can start with a trusted and experienced application development partner.